SMS Policy - Underdog Dumpster

SMS Policy

Last Updated: April 28, 2026

This SMS Policy describes the text messaging program operated by Kennedy Family Holding, LLC d/b/a Underdog Dumpster ("we," "us," or "our") at underdogdumpster.com.

PROGRAM NAME AND DESCRIPTION

Underdog Dumpster SMS Program

Underdog Dumpster offers a transactional SMS program to customers who have opted in. We send text messages related to dumpster rental orders, deliveries, pickups, and account communications. We do not send marketing or promotional SMS messages.

PROGRAM TYPE

Transactional / Non-Marketing.

This means messages are sent in direct connection with a service order or inquiry the customer has placed with us. We do not send promotional offers, advertising, or general marketing content via SMS.

HOW TO OPT IN

You may opt in to receive SMS messages from Underdog Dumpster through any of the following methods:

1. Checkout Page: Check the SMS consent checkbox on our checkout page at underdogdumpster.com/checkout/ when placing an order. The checkbox is unchecked by default and is not required to complete your purchase. Consent is not a condition of purchase.

2. Contact Form: Check the SMS consent checkbox on our contact form at underdogdumpster.com/contact-us/ when submitting an inquiry. The checkbox is unchecked by default and is not required to submit the form.

3. Verbal Consent: Provide verbal consent during a phone call with our team at (931) 453-0667.

By opting in, you agree to receive transactional SMS messages from Underdog Dumpster as described in this policy.

OPT-IN CONFIRMATION

After opting in, you will receive an SMS confirmation message acknowledging your enrollment in the Underdog Dumpster SMS program. The confirmation message will include our brand name, opt-out instructions, help instructions, and message frequency disclosure.

TYPES OF MESSAGES YOU MAY RECEIVE

- Order and booking confirmations
- Delivery window notifications
- Driver arrival notifications
- Pickup reminders and confirmations
- Account-related service updates
- Responses to quote requests submitted through our contact form

MESSAGE FREQUENCY

Message frequency varies based on your service activity. You will typically receive 2 to 6 messages per active rental.

MESSAGE AND DATA RATES

Message and data rates may apply per your mobile carrier's plan. Underdog Dumpster does not charge you for sending SMS messages, but your wireless carrier may charge for receiving them. Contact your carrier for details on your messaging plan.

HOW TO OPT OUT (STOP)

You may opt out of SMS messages from Underdog Dumpster at any time using any of the following methods:

1. Reply STOP to any message you receive from us. You may also reply with: UNSUBSCRIBE, CANCEL, END, or QUIT.

2. Call us at (931) 453-0667 and request removal from SMS notifications.

3. Email info@underdogdumpster.com with an opt-out request.

After opting out, you will receive a final confirmation message acknowledging your opt-out request, and you will no longer receive SMS communications from us. Opt-out requests are processed promptly.

HOW TO REJOIN SMS

If you previously opted out and wish to receive SMS messages from Underdog Dumpster again, you may re-opt in through any of the methods described in the "How to Opt In" section above. After re-opting in, you will resume receiving SMS communications.

HOW TO GET HELP (HELP)

For assistance with our SMS program:

- Reply HELP to any message to receive help information via SMS
- Call us at (931) 453-0667
- Email info@underdogdumpster.com

NO MOBILE INFORMATION SHARING

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

This no-sharing policy applies specifically to:

- Mobile phone numbers collected during opt-in
- SMS consent records and timestamps
- Mobile device identifiers

Mobile opt-in data is used solely to provide service-related SMS communications to the customer who provided consent.

CARRIER LIABILITY DISCLAIMER

Underdog Dumpster and participating mobile carriers are not liable for delayed or undelivered SMS messages. Message delivery is subject to your carrier's network and is outside our control. We are not responsible for:

- Messages delayed or not delivered due to carrier issues
- Messages filtered as spam by your carrier
- Messages not received due to device, network, or service interruptions
- Charges incurred from receiving our messages

COMPLIANCE WITH INDUSTRY STANDARDS

Underdog Dumpster's SMS program is operated in compliance with applicable industry standards, including the CTIA Messaging Principles and Best Practices, the Telephone Consumer Protection Act (TCPA), and applicable state and federal regulations governing commercial text messaging.

AGE RESTRICTION

Our SMS program is intended for users aged 18 or older. By opting in, you represent that you are at least 18 years of age.

CHANGES TO THIS POLICY

We may update this SMS Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of our SMS program after changes constitutes acceptance of the updated policy.

RELATED POLICIES

This SMS Policy is part of our broader Privacy Policy and Terms & Conditions:

For questions about our SMS program:

Kennedy Family Holding, LLC d/b/a Underdog Dumpster
Email: info@underdogdumpster.com
Phone: (931) 453-0667
Website: underdogdumpster.com